Last updated: 24 July 2026
1. Free cancellation window
You may cancel a booking up to 1 hour before the scheduled sample collection for a full refund. Cancellation can be requested via the website or by calling +91 91560 96262.
2. Cancellations after window
Cancellations within 1 hour of the scheduled visit (but before collection) are eligible for a 50% refund or free rescheduling within 7 days, whichever you prefer.
3. Sample already collected
Once a sample has been drawn, the booking cannot be refunded as costs are incurred for transport, processing and reporting. If a sample is rejected for technical reasons, recollection is free of charge.
4. Refund timelines
- UPI / wallet: within 24 hours
- Credit / debit card: 5–7 working days
- Net banking: 5–7 working days
Refunds are credited to the original payment method. Bank-side delays are outside our control.
5. Service-quality refunds
If you are dissatisfied with service quality, raise a complaint within 7 days of the report date. Eligible cases are reviewed by our quality team and a partial or full refund is processed at our discretion.
6. Service delivery
Diagnostic services are delivered as scheduled appointments at your home or at our collection centre. "Delivery" of the report is digital — via WhatsApp, email and the patient portal — typically within 6–48 hours depending on the test.
7. Contact for refunds
Email info@sonoclinic.co or call +91 91560 96262 with your booking ID for fastest processing.