Last updated: 17 August 2026
1. General refund policy
Sonoclinic LLP does not offer refunds on booked diagnostic services once the order has been confirmed and processed. All payments made for tests, packages and home collection services are considered final.
2. Cancellation immediately after booking
A booking may be cancelled for a full refund only if the cancellation request is received immediately after booking and before the appointment is confirmed or the sample collection process has begun. Once the booking is confirmed by our team, the no-refund policy applies.
3. After sample collection — no refund
If our phlebotomist or technician has already collected the sample, or if the service has been delivered (in part or in full), no refund will be issued under any circumstances. This includes cases where the report has been generated, dispatched or is in process, because costs for consumables, logistics, processing and reporting are already incurred.
4. Rescheduling
Where a refund is not possible, customers may request a one-time rescheduling of the appointment subject to availability and confirmation from the respective Sonoclinic branch. Rescheduling must be requested at least 2 hours before the scheduled slot.
5. Service delivery
Diagnostic services are delivered as scheduled appointments at your home or at our collection centre. "Delivery" of the report is digital — via WhatsApp, email and the patient portal — typically within 6–48 hours depending on the test.
6. Exceptional cases
Any exception to this policy is entirely at the discretion of Sonoclinic LLP management and will be reviewed on a case-by-case basis. Submission of a request does not guarantee a refund.
7. Contact for cancellations
To request a cancellation or rescheduling, contact us as soon as possible at sonoclinic1995@gmail.com or call +91 91560 96262. Please share your booking ID and registered mobile number for faster assistance.